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"Still lie the sheltering snows, undimmed and white;
And reigns the winter's pregnant silence still;
No sign of spring, save that the catkins fill,
And willow stems grow daily red and bright.
These are days when ancients held a rite
Of expiation for the old year's ill,
And prayer to purify the new year's will."
Helen Hunt Jackson, A Calendar of Sonnet's: February
And reigns the winter's pregnant silence still;
No sign of spring, save that the catkins fill,
And willow stems grow daily red and bright.
These are days when ancients held a rite
Of expiation for the old year's ill,
And prayer to purify the new year's will."
Helen Hunt Jackson, A Calendar of Sonnet's: February
What do you think about call centres?
Monik
Posts: 1,001 ✭✭✭✭
I believe all of us have had an experience with call centres. For instance, when we need technical support, or when we want to buy a product or service, also for any issue related to our purchase, here is when we make a call for assistance. Although we have several options to get customer service and a phone call seems unnecessary, there is a point when speaking to a real person is the only way we feel more comfortable. However, a phone call could be a unique good or bad experience ever.
But what about the agents? Who cares about their jobs and the world inside these companies?
Is this a temporary job? or do they have real opportunities to growth their careers?
As these type of companies have grown in the last ten years, complaints have increased at a higher pace. High stress levels, shifting schedules, monotonous work and poor salaries, are some of the employees’ claims.
So, what do you think about call centres?
But what about the agents? Who cares about their jobs and the world inside these companies?
Is this a temporary job? or do they have real opportunities to growth their careers?
As these type of companies have grown in the last ten years, complaints have increased at a higher pace. High stress levels, shifting schedules, monotonous work and poor salaries, are some of the employees’ claims.
So, what do you think about call centres?
Post edited by Teach on
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Comments
My last experience was with HP support. I initiated contact using their online service, and eventually they called me to talk on the phone. It worked a treat.
I did however have an extremely good experience with Total (electricity and gas supply ) in France whose call centre in Morocco was really good. The girls working there were incredibly helpful and friendly.
Tomorrow I'll have to call the tax office and I know I will land in a queue, but before I get to the right person I'll have to listen to a few questions - they can last long - and then I have to put the right number in my phone. I really wonder what kind of music they have to offer for the people waiting.
I'm not a fan of cell centers, but I fear that people who have to wait aren't often nice to the working people ther
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Apparently I was wrong with my input here. Thanks to Marianne I know now what it's meant, I just mistook the topic.
At the same time we are stressed out because of new process and deadlines, customer expectations and company expectations and personal expectations, so we have to decide, what we want to do in our lifes, about our acompplishments.
So is that work just part of a long way of carrer transition or we love work with?
We have to decide, I think it's has to be a temporary job, because all of us dream to be much better tomorrow than we are today.
It's probably almost as bad when the call centre is selling too, as no doubt they all have targets to reach and their jobs are on the line if they don't deliver.
I get so many calls in France of companies trying to sell me this that and the other that generally I ignore calls from numbers I don't know.
If yes, then I'd have a question for them, in fact: why do they always call us around noon? Don't they know that this is the time a day where people eat or have a nap or do just rest.
I think it is impolite to call a person between 12 and 1.00pm o.clock, if it isn't necessary or important. Surely they could assume the person is at home at that time, but anyway.
I always don't be snippy to them, because they just do their job, I could blame their bosses though.
Sorry both of you, I made fun about your conversation.
Though maybe there's slightly less pressure on help-lines. But they're probably still paid on the number of calls they've handled.